Refund Policy

Last updated: 10/14/2026

1. Free Trial & Subscriptions

At VOERTEX, we offer a 14-day free trial for all new accounts so you can fully evaluate the platform. Because of this generous trial period, all subscription charges are generally non-refundable once the trial ends and the paid subscription begins.

2. Renewal Policy

Subscriptions automatically renew unless canceled before the next billing cycle. We do not provide prorated refunds for mid-billing cycle cancellations. You will continue to have access to the service until the end of your current billing period.

3. How to Request a Refund

To request a refund, please send an email to support@voertex.com from the email address associated with your account. Include your account details and the reason for your refund request. Our support team will process your request within 3-5 business days.

4. Processing Time

Once a refund is approved and initiated, it may take 5-10 business days for the funds to appear on your original payment method, depending on your bank or credit card provider.

5. Exceptions

We reserve the right to deny refund requests in cases of abuse of our platform, violation of our Terms of Service, or excessive refund requests.